Frequently asked questions
Everything we hear most often about cost, insurance, telehealth, and what to expect from your first session. Don't see your question here? Ask us directly in a free consultation.
Do you take insurance, and how do superbills work?
Mental Health Counseling Group is an out-of-network practice. Individual sessions run $130 to $200 and couples sessions $150 to $230 (exact fees vary by counselor's license level and experience), and are paid at the time of service. On request, we issue a superbill, an itemized receipt you can submit to your insurer for possible out-of-network reimbursement. We're glad to explain what to ask your plan about before your first visit.
How do I book a first appointment?
Start by booking a free consultation online or by phone. Tell us briefly what you're looking for, and we'll match you with a counselor who fits your needs and schedule. From there, you'll book your first full session in person or by telehealth, usually within the same week.
Is telehealth available across Texas?
Yes. Alongside our offices in Katy, Sugar Land and Fulshear, we offer secure video telehealth to anyone located anywhere in Texas. Our Austin practice meets by video only. It's the same counselors and the same quality of care, from the comfort of your own space. Children under 13 are seen in person.
What ages and needs do you work with?
We work with children, teens, adults, couples, and families. We offer Individual, Couples, Family, Child, Adolescent, and Group Therapy, plus Life Coaching and Executive Coaching, using EMDR, CBT, Gottman Method, IMAGO, EFT, and Play Therapy. Psychiatric evaluation and medication management are also available, by video anywhere in Texas, and in person at our Katy office when needed.
What happens in a free consultation?
A free consultation is a short, no-pressure conversation, usually by phone or video. You share what's bringing you in, ask any questions about our approach and pricing, and we help you decide on the right counselor. There's no obligation to continue; it's simply a comfortable first step.
What can I expect from the first session?
Your initial appointment will begin with a review of the forms you've completed, including your client agreement, confidentiality policies, and fee estimate. Your counselor will then conduct a comprehensive assessment by asking questions about various aspects of your life, including your career, relationships, personal identity, social connections, and health history. This intake process helps your counselor understand your unique background and current concerns. Depending on the complexity of your situation, this assessment phase may extend over your first two to three sessions to ensure a complete picture of your needs and goals for therapy.
What is your cancellation policy?
We require 24 hours' advance notice for any session cancellation or rescheduling. If you cancel with less than 24 hours' notice, you will be charged $50. This policy helps us maintain availability for all clients and ensures our therapists can effectively manage their schedules.
Do you offer virtual or in-person services?
We offer both virtual and in-person therapy sessions to accommodate your preferences and needs. Our secure telehealth platform allows you to access quality care from the comfort of your own space, while our welcoming office locations provide a traditional therapy environment. Many clients choose to combine both formats throughout their treatment journey.
How long are the sessions?
Individual sessions are 50 or 60 minutes and couples sessions are 50 or 80 minutes, depending on the counselor. Family counseling and EMDR therapy sessions are 90 minutes. Where a counselor publishes their fees, their profile shows the length of each session.